What We Collect and Why We Keep It
We collect the information you give us when you register — your name, email address, and contact number — together with the transaction references generated when you deposit via Touch 'n Go eWallet, Boost, or GrabPay. We do not store full e-wallet credentials or banking passwords;
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those stay inside your payment app. Alongside account data, our servers log the pages you visit, the device type, and your session timestamps so we can resolve disputes and keep your account intact. This data is retained for as long as your account is active and
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for a reasonable period afterward to satisfy any audit or dispute requirement. We do not sell your information to third parties. Where we engage processors — payment gateways, fraud-screening services, identity verification — they are bound by confidentiality terms and may only use your data to
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complete the task we assign them. Access to your records is available where local law permits, and any transfer of data across jurisdictions follows the same conditional rule.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.